DAVID - here is the message I talked about a few minutes ago. My thanks for your willingness to help, if possible.
SHENG - My colleague here, David Jacobs, has heard of this concept and will try to help you.
Tim Edlund
tim.edlund@morgan.edu
---- Original message ----
>Date: Tue, 26 Oct 2010 08:43:34 +0000
>From: Social Issues in Management Listserv <
SIM@AOMLISTS.PACE.EDU> (on behalf of sh zh <
mhot77@hotmail.com>)
>Subject: [SIM] Justice over emotional labor?
>To: <
SIM@AOMLISTS.PACE.EDU>
>
> Hello!
>
> Is anyone familiar with emotional labor? As I
> understand, emotional labor is the emotion displayed
> in job behavior, like smile in service-providing
> process. Emotion acts as the accessory to working
> behavior to enhance customer’s satisfaction. I
> wonder if there is justice issue over emotional
> labor. Job-oriented emotion is not necessarily the
> same as the true inner emotion of the employee. Who
> owns the right to the emotional labor, the boss or
> the employee? Unfair labor is exploitation of labor,
> is not the job-required emotional labor without
> employee’s consent a further exploitation of
> labor?
>
> I hope to hear comments on the issue or any useful
> references.
>
> Thank you
>
>
>
> Sheng
>
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